Safeguarding and crisis support
Your safety comes first.
If you need help right now
If you or someone else is in immediate danger, call emergency services on 112 or go to the nearest hospital emergency department.
112Call emergency servicesIf you’re thinking about harming yourself or ending your life, please reach out to someone now. You don’t have to wait until things feel worse.
If you can, tell someone you trust where you are and how you feel, and ask them to stay with you.
24-hour support lines in Nigeria
SURPIN
Suicide Research and Prevention Initiative
Lagos Lifeline
24-hour support line
Child helpline
For under-18s
Please know
What Encirkle is not.
Circles, gatherings and learning resources are not emergency or crisis services. Facilitators are trained to keep spaces safe, but they are not therapists and can’t provide urgent clinical care. Please don’t use a Circle, an enquiry form or social media as your only route to help in an emergency.
Our commitments
How we keep people safe.
- 1Trained facilitators.Every Circle and gathering has a facilitator who knows our safeguarding procedure.
- 2Clear guidelines.Participants agree to our Community Guidelines, and we act on harassment, threats or discrimination.
- 3A named safeguarding lead.
- 4Vetted practitioners.Encirkle Care works with qualified and registered professionals.
- 5Careful use of information.We keep personal information secure and share it only as described in our Privacy Policy.
Confidentiality
When we may need to act.
Confidentiality matters to us, but it has limits. If we believe someone is at serious risk of harm, or a child or vulnerable adult may be at risk, we may share the minimum necessary information with emergency services or other appropriate people. Where it’s safe and possible, we’ll tell you first.
In a Circle or gathering
If someone in a session is struggling.
- Facilitators will pause or check in privately and share crisis resources.
- Members are not responsible for managing another person’s emergency. Please alert the facilitator, and call emergency services if the danger is immediate.
- We’ll follow up with anyone affected after the session.
Raising a concern
Worried about someone?
If you’re worried about someone’s safety, or about how Encirkle or a participant has behaved, contact us. We review every concern seriously and in confidence, and respond within 24 hours. If you’re reporting a risk of immediate harm, call emergency services first.
Supporting someone else
Be there, gently.
Listen without judgement, stay with them if you can, and help them contact a helpline or a health professional. If they’re in immediate danger, call emergency services. Beside You offers peer support for people supporting a loved one.